How to Track Your Order
- Log in to your account
- Enter your order number and your Email
- Click Track Button
Order Status
From the moment you click ‘order’ to the delivery at your doorstep, here’s what each status means:
- Processing: We’re on it! Your order is being packed.
- Shipped: It’s game time! Your order is en route.
- Delivered: Score! Your gear has arrived.
Frequently Asked Questions
How can I track my order?
You can easily track your order by following these steps:
1️⃣ Log in to your account on our website.
2️⃣ Enter your Order Number and Email Address.
3️⃣ Click the Track button to view the latest status of your order.
This will show you the current progress of your shipment.
Where can I find my order number?
Your order number can be found in the order confirmation email that was sent to you after completing your purchase.
What do the order status updates mean?
From the moment you place your order until it arrives at your doorstep, your order may go through the following statuses:
Processing
We’re preparing your order. Your items are currently being packed and readied for shipment.
Shipped
Your order has been dispatched and is now on its way to your delivery address.
Delivered
Your order has successfully arrived at your doorstep.
I can't track my order. What should I do?
If you are unable to track your order or need assistance, please contact our support team:
📧 Email: inquiry@basketballhubph.com
📱 Phone / Viber: (+63) 991 341 3924
Our team will be happy to help you check your order status.