Refund Policy
Exchanges
At BasketballHubPH, we want you to shop with confidence. That’s why we offer a generous 30-day return policy. If you’re not completely satisfied with your purchase, simply let us know within 30 days of receiving your item.
Please keep in mind that each customer is entitled to one return or exchange per order. All return or exchange costs will be shouldered by the buyer, except in the case of a damaged product.
Eligibility Criteria for Returns/Exchanges
To qualify for a return or exchange, your item must meet the following conditions:
- It must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging.
- You’ll need to provide the receipt or proof of purchase.
How to Initiate a Return
Starting a return is simple. Just reach out to us at inquiry@basketballhubph.com. Once your return is approved, we’ll provide you with clear instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
We’re here to make the return process as smooth as possible for you!
Damages and Issues
Your pride is our priority at BasketballHubPH. Upon receiving your order, we kindly ask you to investigate it right away. Should you come across any problems which include defects, damages, or receiving the incorrect object, please notify us within 7 business days.
Rest assured, our team will directly examine the scenario and take the necessary steps to make things proper for you. Your remarks are invaluable in helping us keep the best requirements of satisfactory service.
Refunds
We exclusively process refunds for damaged or out-of-stock items. However, we do facilitate returns or exchanges for instances such as incorrect sizing due to a change of mind. Kindly initiate a refund request by emailing us at inquiry@basketballhubph.com. Upon receipt of your request, we will promptly notify you of its status, including approval or otherwise. Approved refunds will be automatically processed based on your original payment method within the specified time frames
- For Credit Cards, please allow up to 3 business days for us to process your refund, with the amount reflected in your account within 15 business days.
- For Debit Cards, the refund processing time is up to 3 business days, and it may take up to 45 business days for the amount to be visible in your account.
If you have got any questions or worries regarding our refund and return policy, please do not hesitate to contact us at (+63) 991 341 3924 or through e-mail at inquiry@basketballhubph.com. We’re here to assist you!
Frequently Asked Questions
What is BasketballHubPH's return policy?
BasketballHubPH offers a 30-day return policy for customers who are not completely satisfied with their purchase. However, each customer is entitled to only one return or exchange per order.
What are the eligibility criteria for returns or exchanges?
To qualify for a return or exchange, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. Customers also need to provide the receipt or proof of purchase.
How can I initiate a return?
Customers can initiate a return by contacting BasketballHubPH at inquiry@basketballhubph.com. Once approved, clear instructions will be provided on how and where to send the package.
What should I do if I receive a damaged or incorrect item?
Customers should notify BasketballHubPH within 7 business days of receiving their order if they encounter any problems such as defects, damages, or receiving the wrong item. The team will examine the issue and take necessary steps to address it.